Welcome bonus: 100% Up to €200T&C apply
Have you ever hoped to see someone present the kinder, gentler side of online gambling? If so, then Anna Casino might be just the site you’ve been looking for. They describe their operation as providing a “cozy and caring casino experience,” and the entire site looks more like a friendly blog with a pink and pastel color scheme than a serious gaming room.
But don’t let the façade fool you: this is as much a casino as any other site we’ve written about. Featuring software by both NetEnt and Microgaming along with others, the site features a complete range of games, from slots and video poker to table games and more. You’ll also find all of the other standards you’ve come to expect from the Internet gaming industry: promotions for new players, a wide range of deposit options, and fast, dependable cash outs.
Since its launch in 2014, annacasino.com has been operated by EveryMatrix, a group that runs dozens of reputable casino sites across the Internet. In this case, they have set up their operations through the Malta Gaming Authority, one of the leading jurisdictions for online gambling oversight in the world today.
A Sweet Offer for New Players
When you first start out at Anna Casino, you’ll have the opportunity to take a 100% matching bonus on your first deposit. This bonus has a maximum value of €200 (or the equivalent in the currency of your choice), can be taken on any deposit of at least €10, and is fully cashable.
Of course, you’ll have to complete a wagering requirement to 40x the amount of the bonus in order to make any withdrawals off of this bonus. In addition, the terms and conditions note that some games will contribute less than 100% towards this requirement, though specifics are not offered (they do note that this information is available through the customer support team upon request). Bonus funds cannot be wagered on jackpot games.
Free Spins to Start With
Even before you make your first deposit, you’ll find that Anna provides you with something to try out after you’ve set up your account here. New players get the chance to try 10 free spins on either the Starburst or Lights Video Slot machines. If you’re lucky enough to win something off of these spins, you’ll then need to complete a 40x wagering requirement in order to cash anything out from this promotion. Keep in mind that there is a maximum win of €500 from this offer; however, this doesn’t restrict you from winning progressive jackpots.
Two Giants Provide Software
The instant play software platform at this site is powered primarily by two major providers: Microgaming and NetEnt. Beyond those two big names, others have also contributed to the overall package and game selection, such as Play’n GO, but we imagine that those two well-known and highly-respected development studios will be the biggest draws for most players.
What does this mean in terms of game selection? Slots, and lots of them. Microgaming provides some of the biggest hits in the entire industry, including classics like Thunderstruck II and Immortal Romance. On NetEnt’s side of the equation, you’ll see a suite of beautiful, modern-looking games like Gonzo’s Quest, Starburst, and llicensed options like South Park: Reel Chaos.
If you want to win big progressive jackpots, there are plenty of those to be found here, too. Whether you want to try Mega Fortune, Arabian Nights, Mega Moolah, or Major Millions, there are plenty of massive prizes to go around for players at Anna Casino.
Little Mobile Support
One area in which this site doesn’t particularly impress is in its mobile support. There is no motion of mobile casino play on their website, and while there is a mobile lobby that can be reached, it only shows two games – one slot machine and one scratch game – making it seem more like a work in progress than anything that’s ready for the public. Given that the site runs on an instant play platform, you might be able to get some more games working on some devices, but for now, we can’t report any dedicated support for mobile play.
Customer Support Via Live Chat
There are currently two ways to connect with customer service representatives here. The main option is to use a live chat function that is available directly from the website. Alternately, you can submit an email via a form on the site and wait for a response from the staff. Customer service agents tend to be quite friendly and knowledgeable when you can get in touch with them, but reports of long wait times for help are also common.
Numerous Banking Options, Fast Withdrawals
Anna Casino does a great job of making sure players can get money into and out of their accounts with minimal problems. If you take a look at their depositing page, you’ll see a seemingly endless list of methods, ranging from credit and debit cards to e-wallets, prepaid options, and bank transfer systems of all types. Players can even filter the list by country and currency to see what will work for them in their particular situation.
When it comes to cashing out, e-wallets, bank transfers, and some additional options are available to users – again, options vary depending on exactly where you live and the currency you’re playing in. We’re happy to report that withdrawal times are quite fast, with cash outs remaining in a pending phases for only a matter of hours before being released in most cases. There’s no ability to manually flush withdrawals, but given the speed at play here, we doubt most players will be terribly concerned with this.
Anna Casino is a perfect example of how things aren’t always what they seem. It would be easy to see the design of their website and assume that this is either an operation that isn’t mean to be taken seriously, or a company that caters exclusively to casual players with nothing to interest the serious gambler.
But a closer look reveals that this is a casino with plenty to offer. With fast cash outs and a wonderful game selection that features some of the most respected development studios in the world, there is a lot to like here, and we’re happy to recommend this casino to our readers.