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Club Vulcan (or Club Vulkan, or Vulcan Casino – these names are all used on the site) is a casino website that is dedicated to serving one very specific constituency: the Russian market. This is a gambling site where you can only play in rubles, where all of the information is presented in Russian, and where many of the games were even designed in the language. That limits its international appeal, obviously, but that’s hardly a problem when the site is meant to cater to the interests of only one country.
Open since 2010, Club Vulcan runs a wide range of software, with the exact companies providing its games changing over time. Some of these names, like NetEnt, are familiar to players around the globe; others, like Igrosoft, are based in Russia and are really only popular there. But that mix of local and international games certainly gives this casino a unique feel.
Along with the language barrier, there are other obstacles for foreigners who want to learn more about this operation, however. There is precious little information about the operators of the site or where they might hold a license, for instance; based on the reporting we’ve seen, it appears that the answers to those questions are “Welcome Partners” and “Curacao,” respectively. This level of mystery has not helped to engender more confidence in a site that has a rather dubious reputation across the industry.
Bonuses? What Bonuses?
There is no obvious welcome offer for new players on the site, which makes it difficult to evaluate just how much you can get out of signing up for a new account. However, there is one bonus mentioned: a 10% match that doesn’t list a maximum amount. The bonus appears to be cashable, and comes with a 20x wagering requirement on the bonus itself. This would make the bonus limited in terms of how lucrative it is, but easy to clear.
Going on a Quest
One area of interest at Club Vulcan is its additional promotions, which include an interesting “quest” option. These quests are tasks that are set for players if they activate them, and come in three styles: Easy (500 RUB), Average (2500 RUB) and Heavy (10,000 RUB). Each of these come with a set of demands you must meet to win the appropriate prize: play a certain number of spins, hit some number of big wins, and so on. It’s a neat way of encouraging – and rewarding – players for continuing to play on the site. There are also tournaments and other promotional games that give out regular rewards to players.
From Russia with Coins
The games here are brought to you by an eclectic mix of software providers, including some that you may not be familiar with unless you are from Russia. While NetEnt and Novomatic have quite the worldwide following, that’s not the case for Igrosoft, the other major contributor to the gaming selection here.
That means you’ll be able to play a large number of slots that are tremendously different in style. NetEnt is the most polished of these groups, with beautiful games like Aliens, Starburst, and Gonzo’s Quest bringing quality gameplay and gorgeous presentation to the table. Novomatic is known for titles like Book of Ra and Hoffmeister, while Igrosoft provides some games that are likely well-known to their Russian audience, including Crazy Monkey and Sweet Life.
It’s worth noting that slots are almost exclusively what you’ll find here. Beyond that, there are a couple of roulette tables, but little else to be found throughout the casino.
Mobile Compatibility For Many Games
Mobile support is another area of the casino where there isn’t much information actively provide on the website. However, when we visited it on our smartphone, we were able to connect and play many of the slots right from our web browser. It is clear that the casino is largely compatible with Android devices, the iPad, and the iPhone, and likely many other devices thanks to the instant play nature of their mobile experience.
Help is Never Far Away
One area in which Club Vulkan is clearly doing a solid job is customer service. Players can get in contact with service agents by live chat, phone, or email. We don’t have the Russian-language skills to speak for their friendliness or chat skills, but the support staff does seem to act quickly, which is always a plus.
Reasonably Quick Payouts
Deposits and withdrawals are handled through a fairly diverse number of banking methods, most of which are designed with the Russian market in mind. Well-known methods like Visa, MasterCard, and WebMoney and combined with options like liqpay and Qiwi, helping to make this more accessible for the majority of players in the target market.
In general, reported payout times have been fairly good, with processing times of 1-2 days being common. To the best of our knowledge, manual flushing is not available here.
Questions About Games Lead to Poor Reputation
While some of the unclear nature of the details at Club Vulcan may be due to the fact that we’re dealing with a Russian-language casino, it’s also clear that this isn’t the most transparent operation in the industry. And what information is available about the site isn’t always god. For instance, it has been reported that Welcome Partners casinos have used stolen versions of many NetEnt and Novomatic games, something that we certainly don’t condone.
That’s unfortunate, as there are certainly some interesting ideas here, and the gaming options truly do make for a unique experience. But given the shady activities of their parent company, we can’t recommend that players spend their money here.