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Crazy Scratch casino is a scratch card, lottery and casino site owned by LMA Gaming Ltd, who also own Viking Slots, Kultakaivos.com, Netti Casino, Netti Azpa and Mr Spil. The company is based in Cyprus and licensed in Malta, meaning all winnings from the site are tax free in the EU – something they’re proud to boast about on the site.
The website has somewhat of a contradicting design, with a background emulating the famous Starburst slot but the main page is a mixture of bright blue, white and yellow. The site seems to be wanting to appeal to the Scandinavian market, with three of the five available website languages being available in Nordic: English, German, Swedish, Finnish and Norwegian. It is not available for players from the United States, so check out some of these instead.
For those visiting the website from the United Kingdom, the games are operated by AG Communications Ltd. Those playing the games available on the site whilst in other jurisdictions will have the games powered and operated by Aspire Global International Ltd, a company that is fully licensed and operated under the Remote Gaming Regulations of Malta. Which, cutting out all the jargon, means the site is legitimate and a perfectly legal place to enjoy online casino, slots and lottery based scratch cards.
The site’s customer service team are, we think, available 24/7. The reason for our uncertainty is because they don’t say that on the site, but are quoted as saying on their home page ‘contact us at any time.’
Not stating that they are available 24/7 is annoying as it creates that level of uncertainty for customers when considering whether to sign up on the site or not. Yes, 24/7 may be one of the most used phrases in online casino, but it’s understood in all languages as being available all the time, not using that on the site creates that element of doubt that can so easily be avoided.
Their customer service team can be contacted via email, live chat or via a phone-call to a number that is free to dial. It’s important to mention though that support is only available in English, which is no doubt limited for a site that is available in five different languages.
Scratch Cards and Slots
No doubt, Crazy Scratch’s unique selling point is as their name suggests the array of scratch cards that are on offer are sublime; ranging from the modern to the classic scratch card – there’s plenty on offer. Some of the most popular scratch cards that are available on the site are 7th Heaven, Power Cash Scratch Card, X&O and Royal Slots. One of their main plugs on the site is that they claim every third scratch card on the site wins. So there’s never been a better time to use third time lucky then?
Perhaps that’s the case, but one thing is for sure that with over 80 different scratch cards available on Crazy Scratch – they do offer something different to the majority of other online casinos.
Crazy Scratch recognise though they need to offer more than just scratch cards to entice players to their site, so they’ve added casino classics and slots to their site. Poker, Roulette, three card solitaire and their most popular casino game – Blackjack classic – are all renowned casino games that are available on the site.
The slots available on the site, the majority of which produced from renowned game provider Net Entertainment, are known to be loved by casino players all over. Notable titles include Starburst, Twin Spin, Guns ‘N’ Roses and Reel Rush. To run along with the theme on the site, players can play scratch card versions of casino classics.
Most of the payment methods on Crazy Scratch are well-known and reliable brands that most online casinos use. The site is also encrypted with SSL, which keeps private information such as credit card numbers, passwords and banking details private to ensure personal details are only transmitted between player and online casino. This software is widely used in online casino and the majority of trustworthy sites use it, so players’ money is safe on the site. To ensure all the games on the site are fair, iTechLabs – a world renowned independent audit firm that tests online casino games to be un-biased – used a random number generator to test the games’ legitimacy; of which Crazy Scratch passed with flying colours.
Offers Could Be Improved
Crazy Scratch is desperate to offer their new players a leg-up on the site and they are currently doing that by giving players a 100% welcome bonus worth up to £200. That’s an offer that can compete with a majority of casinos’ welcome bonuses, ensuring Crazy Scratch doesn’t fall behind its competitors.
However, once the player has signed up to the site and cashed in on the free bonus, there aren’t many offers available to existing players other than the standard VIP rewards system. This is a negative next to Crazy Scratch’s website and can easily leave players feel like they aren’t being appreciated enough, something no online casino should ever do. Therefore, the offers side of Crazy Scratch’s website can definitely be improved.
There are seven different levels for players to enjoy once they’ve registered to the site. In ascending order, these levels are: New member, Bronze, Silver, Gold, Platinum, Premium and finally Prestige. As you move up the levels, the welcome package improves dramatically. Bronze members get 25 free games, whilst Prestige – which players can only reach via a personal invitation, receive a £100 bonus in cash, 50 free games and a ‘personal offer’ from an accounts manager.
Other benefits as players move up the different levels include a birthday bonus, a free play Sunday, exclusive access to tournaments, higher deposit and cash out limits and a monthly cash back bonus. No doubt players will thoroughly enjoy the VIP package on offer to them on Crazy Scratch casino.
Unfortunately, Crazy Scratch doesn’t offer its players the opportunity to play their games on the go. This is a serious black mark against the site as many of the sites competitors continue to offer their players with the chance to play their games on the go.
As more and more casino players prefer to play their favourite games on the go, fewer are appealed to the idea of having to log onto their computers to access the site. Crazy Scratch needs to change this soon before players leave in their droves.
Scratch the Itch
The fact the websites USP is scratch cards somewhat separates the site from its competition. Therefore, the fact it has fewer slots and casino games to offer players makes it more acceptable, as the majority of players that are interested by the site are fans of scratch cards. Therefore, my over-riding feeling for Crazy Scratch is that if you’re a fan of scratch cards then do give it a try, otherwise, it’s not worth the time if you’re more of a fan of slot and casino table games.
There are certain aspects of the site that need to be improved, like its customer service and lack of mobile phone access, but the rewards package and variety of scratch cards on offer make it a must visit for those that love to virtually scrape their way to wins.