Welcome bonus: 100% Up to €100T&C apply
If you could wish upon a star, what would your idea online casino look like? The people at StarGames are hoping that the answer is something like the product they offer. Established in 2002, this site is an Internet casino that also offers a selection of skill games and poker, giving it a bit of a broader base of options than most of its competitors.
Operated by Europe Entertainment, this site has been in operation since 2002, and holds a license from the Malta Gaming Authority. It runs primarily on Novomatic software, but does include some other options from companies like Evolution and Extreme Live Gaming, which have contributed a lot to the live dealer section in particular.
This is definitely a site with pluses and minuses, as not everything here is quite as polished as itmany of the other sites we’ve reviewed. But the impressive selection of games, currencies, and languages will certainly give this site a broad appeal.
A Low-Key Bonus
Most casinos are quick to advertise their bonus offers, using them as the primary means of attracting new players. That’s not the case at StarGames, where it’s actually difficult to find any mention of a welcome bonus at all!
Luckily, this doesn’t mean that such a promotion doesn’t exist. New players can take advantage of a 100% matching bonus worth up to €100 (or similar amounts in other currencies). This fully cashable reward comes with a rather high wagering requirement of 100x the bonus amount. All slots can be played to clear this requirement, though many other games are restricted.
Novomatic Powers Slots Selection
As we noted at the top of this review, you’ll find a lot of games of different types throughout the StarGames casino. Along with the typical offerings, you can also take part in an attached poker room or play skill games such as backgammon, solitaire, and Hearts.
But for the purposes of our review, we’re mostly interested in the casino options. And while the live dealer options are definitely interesting, the main focus here is on slots. Novomatic may not be the most famous name in the gaming industry, but they have quietly built a reputation for reliable gameplay, and some of their games have become rather popular.
A great example of this is the Book of Ra series. Both the original game and the deluxe version have delighted players across the Internet, with users enjoying the Indiana Jones-inspired theme. Other popular titles include Dolphin’s Pearl, Lucky Lady’s Charm, and Columbus, all of which also have their own deluxe versions.
Many big jackpots can be won here as well. Games like King’s Treasure, Rings of Fortune and Golden Sevens all come with progressive jackpots, giving you the chance to take home a life-changing sum of money on each and every spin.
Many Mobile Games Available
While the main way to play at StarGames is through an instant play software package available right from their site, mobile play is also an option. Those using devices based on Android or iOS systems can use their mobile browsers to head to the website and find many of the same games available for play through their touchscreens, making it easier than even to get a few bets in no matter where you are.
Live Chat Notably Absent
Customer service isn’t one of the strong points here, particularly because there is no 24/7 support available through live chat. This has become something of a standard in the industry, so it’s a big absence here. However, both email and phone support are available, with country-specific phone lines in service for Germany, Austria, and Switzerland.
Numerous Banking Methods Offered
It’s easy enough to get money into your StarGames account. A wide variety of e-wallets and banking solutions are supported, as are the standard options of Visa and MasterCard cards.
Withdrawal options are somewhat more limited. When you’re ready to cash out, your options are to take a bank transfer, or use an e-wallet like Neteller or Skrill (some Visa cards may also be able to receive cashbacks).
A bigger issue may be the speed of these withdrawals. The pending period can also be a week or longer, leaving you waiting for your money longer than most online casinos. In addition, there are low limits on the number of times you can request cash outs in each month. You may only cash out twice when you first start playing here, though this number increases for loyal customers. Perhaps not surprisingly given the long processing times, there is no option for manual flushing here.
A Different Type of Site, But Not for Everyone
StarGames is a particularly interesting site, and one that we think a lot of players will enjoy. It isn’t often you see this many options at a single site, especially when you consider the addition of the skill games section, which is often viewed as an entirely different type of business from a casino.
If that variety is important to you, then this might be a solid choice. However, we suspect that many players will be put off by the uninspiring bonus offers, the slow banking systems, and the lack of 24/7 customer support.
Overall, we can certainly recommend this casino in terms of it being a reputable and trustworthy operation, and it holds value for those who want to play many different styles of games. But if you’re simply looking for a place to play casino games and slots, there are certainly better options out there.